All our collections are handmade to order therefore, we do not offer returns. Please make sure you are completely satisfied before placing your order as your order will be processed straight away. Please contact us with any questions by filling out the form below, email customercare@palmrow.co.uk or by Instagram DM before placing your order.

We do offer store credit / exchanges on purchases - please visit our 'Returns' page for more information. We do offer returns/refunds/exchanges/store credit on any items that are purchased through our 'Ready to Ship' page as these items are not made to order therefore, are not customised. Please visit our 'Returns' page for more information.